![]() It would surprise me a great deal if you were not taken care of Jerry. Then CALMLY explain to him/her what happened with your order. My suggestion to you is to speak with a store manager (not assistant manager) at Home Depot. Calling Jeniveve (or anyone for that matter) all those names really isn't doing anything to take care of your problem. But hey, it happens to the best of us right? I've found that if you stay calm and collected, people tend to respond to you better. As consumers we work hard for our money so it's very frustrating when we spend it and don't get what we thought we paid for. It wasn't your fault and you should have talked to any manager about the issue to get it resolved as quickly as possible. It's unfortunate that you had a problem with your countertop order. Besides that you should never try to handle an upset customer yourself, that's what the managers are there for. On the one hand I can see where it's easy to be frustrated with customers (I have been there myself Jeniveve), but blaming them isn't the right way to get things done. ![]() Asking fellow employees for help is a great way to figure things out and I agree that you should never be ashamed to ask questions.the only stupid question is the one you didn't ask. It's easy to make mistakes, but there are many ways around it. You are right that the Kitchen/Bath department is very time consuming and detail orientated. I am an employee of Home Depot in Texas, and I have a few words to add to all this nonsense. Home Depot has to realize customers have a choice and if we exercise that choice hopefully we can effect change. On top of the " yo dude " or " what you need yo." from disrepectful high school kids who appear to be your only employees at times. Some I truely wonder if they even obtained an elementary level of education. Registers never are open, product is laying carelessly in the walkways, staff are usually not properly educated in their respected departments. That is very much like how the whole store is run. She could not or would not understand that the countertop that was being replaced was 30+years old and most likely was a custom and not some prefab like today. My rep just could not understand why my original specs were so far off the "norm". It was due to me physically tracking her down. I was never contacted for anything and if I was able to get ahold of my rep. I had my sample lost numbers were not copied correctly even after I had given them in. Due to your response as "ACTING" on behalf of Home Depot, coupled with my extremely poor service with the K&B dept. At this point I would hope you supervisor has repremanded you or demanded your resignation effective immediately. ![]() To understand you have NO authority to speak on behalf of Home Depot. It appears to anyone who has taken a second or two read your poorly drawn out response. I want to see that each and everyone that shops the Depot is satisfied with the service and products they purchased. Depot customers are the people that give us our jobs, feed our children, pay our bills. Jenniveve, no offense intended, it is just my nature to hope that every Depot customer is taken care of and leaves with the intention of returning. I will go the extra mile to hear that customer say "Thankyou for the extra time you put into my project, you have been very helpful" ![]() For the most part we all work hard on customer satisfaction. Don't let your one bad experience mark all of us. I am a Depot employee and not only can I read a tape, operate the computers, but I can also operate the lift equipment, saws, thread and cut pipe and most other things required to assist customers. They do everything in their power to right any wrong the customer has brought to him/her and usually allows his/her store to take the loss to see that the customer is happy. However, I am sorry to hear about your unfortunate experience at the store you visited, but like Kathy said, I am in Alabama, and I have never seen a store manager walk away from an unhappy customer. When a customer has a special order that was either ordered incorrectly by whom ever made the error, Depot takes the loss on having to re-order that merchandise. To the unsatisfied Depot consumer, I am a Depot employee also, and there is something kathy forgot to mention. ![]()
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